The panoramic bus tour of Paris especially for children
A fun and cultural formula to discover Paris in 1h30
? Buses with 100% clean energy


Kids tour with Tootbus
- It is a formula at the same time fun and cultural for children and interesting for parents
- Parents and children admire Paris quietly by bus panoramic double-decker with an open top deck
- Points of interest on the course : the Garnier Opera House, the Louvre Museumthe Place de la Concorde, the Arc de Triomphethe avenue des Champs Élysées, Eiffel Tower?
- You are guaranteed to be on the upper deckif you wish
- In autumn and winter, the buses are covered (transparent bubble) to protect yourself from the sometimes uncertain weather
- The number of participants is limited to 50 people maximum
- Duration : 1h30
For children from 5 to 11 years old
- A guide dedicated to children with some entertaining explanations and storytelling around Paris
- Also original anecdotes, quizzes, games and candies to discover Paris while having fun
- The little ones will enjoy the bus ride with balloons and candy at the end of the ride
- Ages 7-11 will also appreciate the quiz and the fun learning about the city of Paris
- At the end of the walk, a diploma from the junior guide expert in iconic places of Paris + candy
- Free for children under 3 years old

The buses run on clean 100% energy (electricity or gas).

If you wish to book during school vacations, we advise you to book your tickets in advance.
This service is in high demand.
Schedule of the Kids Tour with Tootbus
- Every Saturday at 2:30 pm (except during school vacations)
- Wednesdays, Saturdays and Sundays at 2:30 pm during school vacations
- In case of high attendance, an additional bus is offered at 11:00 am
- By reservation only
Place of departure
- Departure : 13 rue Auber
- Metro stations "Auber" or "Havre-Caumartn" or "Opéra".
- You must be present 20 minutes before departure
- Reservations are required ? 50 seats max. to ensure that everyone has a place on the viewing platform
Receipt and validity of tickets
- Present your e-ticket to the staff in front of the bus, located at 13 rue Auber,
- Your ticket can be scanned directly with your smartphone or printed out
- Tickets are valid for the day and time chosen at the time of booking
- Tickets are neither cancellable nor refundable
- They can be modified in agreement with Tootbus (subject to availability)





This happened at Tootbus...
Carnival (February vacations), during Easter week (mask, chocolate, coloring), Halloween...

Kids Tour celebrates Halloween 2021
- The bus is decorated in Halloween colors, the animators are dressed as evil wizards and the animations are based on the Halloween theme
- Children in costume are of course welcome
- On the programme: the inevitable distribution of sweets!
- Good plan ! The price is the same as the rest of the year
- Departures at 11am and 2:30pm
- Beware, the places go very fast!
- MEDIUM
Written by Michel Dhaenens, on 10-01-2023
MEDIUM BECAUSE OF THE OUTSIDE TEMPERATURE
- Satisfactory
Written by Yamina, on 02-11-2022
Interesting tour of Paris in a nutshell. The guide was very good with the children. On the other hand, we almost left with another toot bus, to whom I presented the QR code and who did not check that we were in the right bus.
- Very good
Written by Benjamin LEMATTE, on 17-10-2022
Perfect for children, to discover the capital around some nice quizzes and in a good atmosphere.
- Great!
Written by Fanny Horisberger, on 17-10-2022
Superb discovery of Paris. Suitable for all.
- Ideal program to interest 6-10 year olds in the discovery of Paris
Written by Fabien Anex, on 13-09-2022
The playful approach, the dynamism of the animator and the game supports allowed the children to stay focused on the historical and geographical information delivered during the visit. And we, the parents, have a moment of respite while visiting this beautiful city.
- Very disappointed, not at all suitable for children!
Written by Helene Canavan, 13-06-2022
I will certainly not recommend it to others.
- very good
Written by Bastienne Simaeys, on 10-05-2022
interesting walk, very good guide and very nice. I will recommend this activity.
- Excellent
Written by Dominique Boisgontier, on 09-05-2022
Nothing to complain about, no difficulty to book, I highly recommend. The children (not yet so old) were very attentive! The explanations of the guide are clear, playful, concise and interactive. Perfect for adults too. The contest where everyone wins a prize was very appreciated by the children (especially the prize!! ????) I liked to rediscover Paris from above and I was able to take original photos with new points of view and a sky full of small cumulus clouds (but that's not your fault????????) which make them very poetic! Thank you. Great moment.
- A tour where adults enjoy as much as children, an excellent, pleasant and interesting hostess, a very well chosen visit with a view from the floor that makes us rediscover Paris
Written by Elisabeth Acas, on 03-05-2022
I recommend it!
- Thanks to the guide. Very good for the children
Written by Myriam FROMENTIN, on 29-04-2022
Good activity for children
- a very child-friendly guide
Written by B S, on 25-04-2022
It's a bit expensive but quite suitable for children. A very good way to discover Paris when you come from the provinces. I was a little confused to receive the confirmation in English. The speaker was very good and my 7 1/2 year old daughter loved it.
- Very disappointing
Written by Céline LASCAUX, on 02-04-2022
Unsuitable for children who pay more. Inaudible explanations. Monuments not very visible. No playful reference as advertised for the sale. We had chosen this tour hoping that the children would learn about Paris. Out of 4 children from 6 to 11 years old, all of them were bored and they did not learn anything about Paris with this tour. Out of 4 accompanying adults, the disappointment is unanimous.
Reply from FamilinParis
Written by the Familin'Paris Team
Hello, We are very sorry for your disappointment. Usually this activity is very popular with children and parents. We will forward your comments to Tootbus and get back to you as soon as we have an answer.
- Nice
Written by Nath, on 18-03-2022
The children are together in the front of the bis and the parents are in the back. I recommend it for children from 5-6 years old but not smaller.
- Very nice, instructive and fun for children
Written by Sophie Le Guillou, 09-03-2022
Kindness of the speaker, fun, informative and it goes by very quickly.
- Disappointment ????
Written by L. P, on 22-02-2022
Exit planned for children but there is no added value for them. Disappointing animation. A tiny bag of candy offered at the end of the course. The diploma given is not even personalized. All this does not explain the extra 5 ? on the ticket price. Misleading" advertising on the Bus Kids website. I will not recommend this activity to others.
- Very good experience
Written by Anne Bialecki, on 09-02-2022
Fun and playful tour of Paris for the children, who can see and listen to the explanations of the lecturer, who (with the driver) knew how to adapt to the constraints of the traffic in her presentation. The children were delighted. A must do.
- Big disappointment
Written by Delphine BUTELET, on 20-01-2022
Extremely disappointing experience that I don't recommend! We didn't really see how it was a children's tour apart from the three balloons hanging from the bus and two pennants inside. This is not a suitable tour as children are sitting on standard adult chairs, so their eyes are under the glass: difficult to admire the landscape! And let's talk about the "guide": a shame for the profession! He gave no information except banalities (e.g. the Eiffel Tower was built by Gustave Eiffel! no kidding!) without ever being able to answer the questions asked. Even my child could do better. In short, a disappointing experience. The only positive point is the itinerary taken by the bus which allows to discover the main monuments of Paris.
- Great family time - Fun and informative
Written by Maria Beloqui, on 04-01-2022
The kids (8 and 5) loved it! The guide was great and engaged both the little ones and the adults. Time of the tour 1h30 - perfect for the whole family. To do and do again without moderation!
- Very good activity for a young audience
Written by Marie-Christine CARLA-COISSAC, 31-12-2021
I really liked the concept of the visit of Paris through little anecdotes and it was a hit with my 5 1/2 year old grandson. On the other hand, you promised on the website special animations for children, but they were not there... I particularly appreciated the flexibility of the reservations because Olivia was able to change my reservation very quickly following a handling error... I have already recommended this activity to several friends.
- Great visit!
Written by Aurelia Ferraris, on 25-12-2021
My 5 year old daughter loved it! Great visit with Manon. Anecdotes that children like, she learned a lot while having fun! I highly recommend ????????
- Guided tour accessible to children, but where's the fun in that?
Written by Vanessa, on 06-12-2021
Positive: Easy to book, easy to locate. Affordable trivia for children. Pretty comprehensive sightseeing tour. Negative : No fun, except for a headband from the guide and candy at the end! The site looks like it could be better... Weather too cold to be in an open air bus, but no one can do anything about it!
- Small tour of Paris for children
Written by nicole Stadler, on 29-11-2021
the guide knew perfectly how to put herself within the reach of the children and told them anecdotes that they will remember I didn't like having to use my phone to show my ticket (I'm old-fashioned surely but as it is capricious I would have been more quiet if I could have used a paper format -recycled !-) I recommend it to parents who want to show emblematic monuments of Paris without exhausting their child
- Kids tour halloween - can do better
Written by pardo mae, on 24-11-2021
We did the Kids tour for Halloween. The tour is interesting, personally I found it good. The commentator seems to know Paris very well but less how to enthuse children. I was expecting a playful presentation of Paris, with anecdotes related to the Halloween atmosphere. It's just a tour with a commentator wearing a witch hat and a candy distribution at the bus exit. In summary: good tour of Paris but can do better to adapt to children and can really do better in terms of Halloween atmosphere. Maybe in addition to the commentator specializing in Paris, we should have an animator specializing in children...
- Avoid when it rains.
Written by Samsam, on 22-11-2021
The animator was great but the children, especially the youngest (4 years old) did not see anything of the monuments we were talking about (no booster seat, rain...). So 25 euros per child for 1 hour, it is really expensive. Decoration of the bus for Halloween very nice.
- Quality service that attracts the interest and attention of the children
Written by Agnès Maison-Petit, on 21-11-2021
A good time spent together with a very nice and interesting animation Thanks to our host
- Very nice experience
Written by Elodie Vidal, on 20-11-2021
A tour well adapted to the children, and a very nice and pedagogical animator. A nice experience.
- Topissime
Written by Severine Millet, 18-11-2021
We really liked it. Our daughter did too.
- Perfect from the children's point of view
Written by JEAN JACQUES SOULOUMIAC, on 12-11-2021
Very good overall. Very good management of the visit by the guide who knows how to "hook" the children and hold their attention. They are delighted. The price seems to me a little excessive.
- Great time!
Written by Chloé GUILLOTEAU, on 10-11-2021
The kids tour was a great experience. The speaker was very pleasant, with a speech and terms adapted to children, hyper fun with games and quizzes. The kids loved it, and so did we! To do without hesitation.
- SUPER MOMENT
Written by PAOLA AMARO, on 08-11-2021
interesting, fun and a big BRAVO to the guide who has aroused the interest of both children and adults on our beautiful capital, a beautiful Parisian parenthesis :):):)
- Despite the rain
Written by Catherine GEORGELIN, on 07-11-2021
The cancellation reservation was very inconvenient. The host could have focused the tour a little more in conjunction with Halloween.
- Soaked
Written by Michel Yann, on 06-11-2021
We thought we could make the stroll in the covered floor of a bubble, only the half was covered, so we preserved the children but the parents were soaked! To avoid before 7/8 years, our children were strongly bored...
- Extremely disappointed
Written by Benoit COUZI, on 05-11-2021
This tour of Paris has nothing for children. The comments are the usual ones for a big city tour and my grandchildren were bored. Cer is not a candy distribution at the end of the tour that makes this event a tour for children. To be avoided.
- Frankly disappointed
Written by Alice Field, 05-11-2021
The service did not correspond at all to the description on the website Nothing to do with Halloween except for some decorations Comments and descriptions of the monuments poor, even uninteresting Buses not completely covered, so tour under the rain I already recommended to friends not to do it!
- Good experience to cross Paris by bus,
Written by Elodie Féré , on 05-11-2021
What I didn't like: we were expecting something else in terms of animation for the children, it was a Halloween special but apart from the candies at the exit? For the adults, it was very good. We enjoyed this bus tour in Paris. My kids liked it too but a little more Halloween animation would have been great. Thanks anyway. We will recommend to our friends and family
- Nice experience
Written by Rosane Tiako, 05-11-2021
I recommend it because it is very instructive for children and also for adults ????
- Very disappointing
Written by Katy Novais RODRIGUES , 05-11-2021
We participated in the Halloween tour on Saturday, October 30, I was told that the bus was totally closed upstairs in case of rain, which was not the case at all. The guide was nice but completely incompetent! His explanations were more than evasive, he didn't understand the children at all. Big disappointment for our children and for us. I don't recommend it at all.
- Fun activity for kids and adults
Written by Floriane Perottet , 05-11-2021
I recommend this fun and friendly activity, which my son enjoyed very much, especially for the Halloween period. The children were all dressed up and it was very nice. The visit of Paris and the explanations given on the monuments were very interesting. I thought they were closing with the hood so we had to cover my 5 month old baby but otherwise nothing to complain about.
- nice walk but a little disappointed
Written by dominique HILLIER, on 03-11-2021
The walk in Paris with the discovery of the main monuments was very pleasant. Moreover, the sun was present! On the other hand, the Halloween theme was not respected and the disguise of my little girl bought for the occasion, was not very useful! I know there were a lot of organizational problems, which may explain this. That said, it was still a nice walk and we had a great time.
- Fun and educational activity for the whole family
Written by FREDERIQUE SARAZIN, on 03-11-2021
The guide adapted to children is really appreciable, the person who was present told us many historical anecdotes that I did not know, my son of 7 years old loved it and me too
- Nice but not very professional team
Written by LESLY CHOVINO, on 02-11-2021
The animators are not up to the task, the haloween activity is not very funny and they take the front seat to put their stuff when this seat is the best one
- VERY VERY DISAPPOINTED
Written by BOTREL Annie, on 02-11-2021
I couldn't recommend this activity since I didn't get it. We had booked a kids tour for 2:30pm and when we showed up at 2pm, we found out that we were supposed to come at 11am! It was impossible for us to get on this bus and we had to do the normal tour in another bus, without the animations for the kids, without the Halloween decoration... It was not the purpose we had booked for them. Familin had confirmed us several times, including the day itself, this reservation at 14:30. We were not alone in this case, we were told of computer problems. I hope we will be compensated for this missed activity.
- Totally lame!!!!
Written by MATHIEU MARTIN, on 02-11-2021
Tourist tour that has nothing special for children except the plastic medal and the bag of candy at the end. The guide didn't organize anything for the children, he just showed some pictures of the monuments that we were going to see a few minutes later. We were on the roof, adults and children, and we couldn't hear the microphone (even though we pointed it out at the beginning!) Even we, adults, didn't learn anything during this tour. Misleading advertising, absolutely avoid!
- the children (8 and 4 years old) really enjoyed it
Written by Jacques grisel, on 02-11-2021
I would recommend without restrictions
- Very good, too bad for the traffic jams
Written by Ghislaine TATIN, on 01-11-2021
Very good for children Very nice guide No difficulties for the reservations. SMS reminder very good. Of course I recommend this activity
- Fun and informative
Written by Adeline Hérat, on 30-10-2021
Very good welcome from the team. The animator really makes the children of all ages participate. A very playful way to make children discover or rediscover Paris. Full of anecdotes and little stories. Interesting also for the parents. A booster seat is missing for the little ones to see over the sides of the bus. The price is a little bit high, especially for children. I highly recommend it and would definitely do it again with my 5 year old son.
- Excellent
Written by CÉCILE , on 30-10-2021
The speaker was very interesting. She knew how to capture the attention of the children and the older ones between stories and riddles. Definitely worth doing again.
- Very nice family walk, children very happy
Written by Jean-Paul Chaigne, on 29-10-2021
very nice moment. the tour shows the essential monuments to discover Paris, each of them with a very pleasant explanation of the speaker the children were delighted.
- Very nice! To do even for Parisians
Written by Caroline Fonmarty, on 21-10-2021
I loved it It may be a little long for children 50 minutes would have been enough I think The animator is adorable, she keeps smiling in all circumstances, respect! The weather was nice and Paris is magical
- Average satisfaction
Written by Marie PACAULT, on 25-09-2021
- Late departure - Very bad acoustics - Very fast passage in front of the monuments - Not very understandable and not very exciting for the children. - Guide presenter not very understandable and not very exciting for the children...
- I recommend
Written by christine LESELLIER, on 20-09-2021
Superb activity the children were enchanted and we learned many things the animator manon was brilliant
- Nice but not fun enough for kids
Written by Nati Lecerf , on 17-09-2021
The speaker was very interesting but I expected more animation for the children.
- Very well adapted to children from 8 to 12 years old; bravo!
Written by Rolf Bez, on 04-09-2021
No need to put balloons and flags along the bus: it makes a useless and unpleasant noise? Reservation : impeccable. Recommendation : yes, without reserve.
- Top?
Written by Nansika GUERIN, on 01-09-2021
Very nice walk; top speaker; on the other hand, interesting for children from 7 years old, below that age, they lose interest in the explanations. In any case I recommend.
- I do not recommend
Written by Laetitia Holeindre, on 30-08-2021
Hello, the concept is nice but it is not the time of the meeting that appears on the ticket but the time of the departure of the bus. As a result, although we were right next to it for a while, we did not show up until the appointed time and found ourselves sitting at the very back, we could not hear very well, my son is small, he tried to take part in the quiz but it was complicated because the guide could not see him or hear him. Moreover we didn't have headphones but the people sitting next to us who were foreigners had them and the sound was extremely loud, so we couldn't hear very well and the little we could hear was covered by the sound of the headphones. It's a pity because I liked the idea, finally my son gave up and fell asleep. I do not recommend
- bad sharing of hearing guide info
Written by MARYSE LEGHLID, on 29-08-2021
I was with my 9 year old grandson who understands French but speaks permanent German. The guide didn't seem to have been clear with the childish composition of the bus, for example to mobilize the attention of all and taking into account this parameter. There was a big problem with the microphone, which meant that she was positioned in the middle of the bus and that, situated at the front of the bus to see and hear her well, we could only partially pick up what she was saying without ever being able to see her. The side bars hide part of the landscape for children who have their eyes at that height and cannot stand up. That said, my grandson did not complain and took pictures ....
- Mixed
Written by Leslie Porte on 20-08-2021
Very nice but we were seated in the middle of the bus, however, we could not hear the animator, which demotivated us to enter the question and answer game. Moreover, some children could not see the pictures... maybe think of installing the children in front of the bus so that they can enjoy their kids tour. So, a mixed experience for us.
- Great for kids
Written by sebdelan, on 16-08-2021
Very good organization for the children, very nice staff, a top lecturer and a very playful tour of the monuments of Paris.
- Very interesting guided tour
Written by DOMINIQUE LETULLE, on 16-08-2021
The organization was good The guide was very interesting and listened to the children
- Very pleasant activity but for children from 6 years old
Written by colmant Sylvie, 14-08-2021
Yes
- Very suitable for families
Written by Pierre Nobre, on 02-08-2021
Tour very well explained to children
- Nice discovery of Paris seen from above
Written by Monique RAEDECKER, on 29-07-2021
Speaker who knows how to adapt her speech to the age of the children. Little guessing games, anecdotes. Good choice of the monuments evoked.
- Not suitable for small children although it is mentioned in the ad
Written by Lucie , on 22-07-2021
This tour is intended for children over 7 years old when it is mentioned in the ad that it is also intended for children from 4 years old. We were very disappointed because there were no games or animation for our daughters of 5 and 3 years old who were just bored ... The ad does not represent at all the reality, too bad for a Kids tour
- Nice but below expectations
Written by Aurélie SARAIVA-LAFON, on 12-07-2021
Nothing to say about the tour itself, very nice, and the professionalism of the team with a top speaker who masters her subject! After, for children under 7 years old, the fun aspect was missing with activities other than riddles and quizzes. In some of the comments from clients, we talk about magic, jokes, balloons... On the downside, the speaker stays in front and it is not always easy for the children to see what she is showing. Moreover, the children were not divided by age. As a result, my son dropped out a number of times, certainly out of shyness but also because it was not always easy to understand. I recommend it but more for the 7-12 years age group.
- Disappointing
Written by CATHERINE HENNEQUIN, 10-11-2020
No
- Very good!
Written by nicolas bouteloup, on 04-11-2020
Discovery, Halloween atmosphere, jokes and magic, children love it...
- Good moment of stroll
Written by Leticia Goueste, on 02-11-2020
Organization at the top as well as the reception. The walk is beautiful. My son being 4 years old a little young to understand everything of the animation which is more for the primary CE1/2 I will say. But we took advantage of the bus, it was the number 1 reason of our coming.
- Kid tour
Written by Berangere Vankemmelbeke , 02-11-2020
PLEASANTLY SURPRISED. I WOULD GLADLY RECOMMEND TO A FRIEND.
- Original outing for children/adults
Written by Annie G., on 27-10-2020
Very nice activity that was very appreciated, too bad that the magic tricks lack interest. No problem with the reservation and very good reception at the agency. I recommend this fun and instructive activity
- Great guide
Written by Elodie Moussié, on 27-10-2020
The young woman who was our guide was really very good
- Quality service
Written by Catherine HURSUL, on 27-09-2020
Good welcome, and a speaker who knew how to capture the children's attention throughout the course, mixing culture, adapted to the age group of the children, magic, humor ... my 4 1/2 year old grandson did not let go for a second.
- Visit of Paris in a hurry
Written by PATRICIA GIANNANDREA, on 23-09-2020
Very expensive activity for a visit of Paris by bus under the rain, the rain water arrived to us who were in the basement of the bus. The guide dressed up as a "Princess" or something else; not really interesting! Explanations and magic tricks games, more for 2 years old children and not for older ones! False data on the height of the Eiffel Tower. My child was not really enchanted. I will not recommend this outing.
- Nice, but needs improvement
Written by Leslie Van Lathem on 10-09-2020
The presenter was very nice and got the kids involved, but the problem is that she is often in the front and the kids in the 5th row and up don't always see everything she shows as pictures or magic tricks. In addition, there were major microphone problems that meant that the children further back couldn't always hear everything, let alone the adults. The beginning is perhaps a bit too "theoretical" and the fun doesn't start until about 20 minutes in. The idea is very nice, but the bus needs to be adapted more with a facilitator in the middle of the children, not at the front. Each child left with a balloon in the shape of an object/animal and a nice little diploma. The tour in Paris is quite complete. The price is correct.
- Good contact, good idea, but not adequate schedule in the middle of summer (15h)
Written by josette JULIA, on 05-09-2020
The reservation went well, especially because I was contacted quickly because of the problem of seats: I had to reserve another child ticket to be able to be two adults with our little girls. This was well managed. Expensive seats, and even more so for children!!!??? On the other hand, the idea of having an open tour adapted to children is a good idea; however, in concrete terms it is difficult because my little girls did not want to stay alone in front of the tour and therefore we could not hear what the hostess was saying. The worst thing is the choice of time: 3pm in the middle of summer: it's in the middle of the heat, and also the children's nap time. It would be better to do it at 10:30 or 11:00!
- Pleasant animations for the children, very professional animator who knows how to adapt to the children and to interest them in the visit
Written by Nadine MORIZOT, on 01-09-2020
Pleasant visit, animations at the top for the children and the parents discover or re-discover the monuments of Paris as never. Price is valid for children but a bit expensive (25 ?) for adults. I really enjoyed it and I recommend it without hesitation.
- Not enough activities for children
Written by PATRICIA Clevy, 31-08-2020
More anecdotes No rain no clown
- Good but some points to improve
Written by Adija , on 28-08-2020
I did it with my daughter of 5 years 1/2 and my daughter of 2 years 1/2 I found the tour nice to see the monuments of Paris but it is a bit unfortunate that the children have to stay alone in front and the adults behind. My two year old daughter didn't want to stay with her sister so I had to go to the back with the adults and my older daughter because my children wanted us all to be together. I still prefer the enchanted cruise with the fly boat
- Suggestions for improvement
Written by Magda Vialle, on 28-08-2020
- missing a criterion - child under 4 years old at the time of the reservation - the magician was very nice - the manager at the reception was very helpful - double deck cover in case of rain fortunately we were provided with ponchos - yes, we have already talked about it around us
- Kids tours
Written by soundous Kassas, on 27-08-2020
First of all, at the time of the reservation, it was mentioned that there were 25 places in total for the tour, but we were more than forty. Then the animation was largely filled by the children's songs, the magic tricks very average, the visit and the presentations botched. For the price I was expecting much better, on paper the project sells the dream but I was not seduced sorry
- Interesting
Written by Yanis B, on 24-08-2020
It's good for adults. I think it is interesting for children from 10 years old. Otherwise really good for older children.
- Nice
Written by Mariama B, 24-08-2020
Interesting bus tour, with a superb explanation of the magician for each monument. But I find it a bit complicated for children under 8 years old. The questions are not adapted for the little ones, so mine were a little frustrated. At the end, small balloons for everyone, it's great!
- Top
Written by Sarah , on 20-08-2020
A must do! I recommend it! The little ones are captivated by the ballad and the pirate! Fun and adapted explanations ... And during the tour, the parents are quiet .... very nice !
- Rate
Written by Jean-Pierre NICOLLIN, on 16-08-2020
unfortunately we missed the bus and no way to get a refund or replacement or commercial gesture very disappointed for our children...