Our general conditions of sale

THE GTC

These Terms and Conditions describe the terms and conditions under which a customer may purchase a product offered by Familin? on the website www.familinparis.fr.
Familin? markets offers for partners at contractually negotiated rates with these partners.

PRODUCT PRESENTATION

The company Familin strives to describe as accurately as possible the products offered with the information it has at the time of publication on the website www.familinparis.fr. The information is given as an indication only. They may be modified by our partners, for reasons that are their responsibility without our knowledge.

VALIDITY OF THE PRODUCTS

The products offered for sale may be subject to certain conditions clearly specified in the description of the product, in particular the validity of tickets.

TICKET PRICES

The ticket prices have been negotiated with our partners. The prices are valid on the day of purchase and include VAT.

DELIVERY OF TICKETS

The products purchased are delivered in the form of coupons and sent by email to the customer at the address provided at the time of purchase. The coupons are sent immediately, except for the purchase of tickets for the OpenTour Buses, for which the coupons are sent with a delay that cannot exceed 8 hours after the purchase.

IS MY ONLINE PAYMENT SECURE?

The purchase of tickets is done online, via a credit card payment or by using a Paypal account. The security of the tool and the payment system is ensured by our trusted third party "Paypal". Familin does not have your credit card number on its servers at any time. The following cards are accepted: Carte Bleue, Visa, Mastercard, American Express, 4 stars, Maestro, Aurore card.
It is not necessary to have a Paypal account to buy tickets on the website www.familinparis.fr.

CUSTOMER SERVICE

For any information or question, our customer service is at your disposal by contacting us by e-mail via our form.

RIGHTS OF WITHDRAWAL

In accordance with Article L121-20, paragraph 12 of the Consumer Code, the buyer can not exercise its right of withdrawal on services of transport of goods, car rental, catering or leisure activities (ticketing). These will not be subject to any refund.

RIGHT OF ACCESS AND RECTIFICATION OF PERSONAL DATA

The collection and processing by Familin of personal data transmitted to it on the site www.familinparis.fr have been declared by the CNIL n° 1923904 v 0. In accordance with Article 34 of the Data Protection Act of January 6, 1978, you have a right to access, rectify, modify and delete data concerning you.

THE FAMILY COMPANY IN PARIS

The company Familin is the publisher of the website www.familinparis.fr and is registered in the Paris Trade and Companies Register under the number 53846687100018.

CLAIMS AND DISPUTES

These terms and conditions of sale are subject to French law. Any complaint or dispute relating to a ticket purchase must be submitted to Familin within 72 hours of purchase on the website www.familinparis.fr by e-mail via the form available online. In case of persistent disagreement, the only competent jurisdiction is the Commercial Court of Paris.


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