Our general terms and conditions of sale

THE T&CS

These General Terms and Conditions of Sale describe the terms and conditions by which a customer may acquire a product offered by the company Familin’ on the www.familinparis.fr website.
Familin’ markets offers for partners at pricing conditions contractually negotiated with these partners.

PRODUCT PRESENTATION

Familin endeavours to describe the products offered as accurately as possible thanks to the information it has at the time of publication on the www.familinparis.fr website. The information is for information purposes only. They are subject to change by our partners, for reasons that are their responsibility without our knowledge.

PRODUCT VALIDITY

The products offered for sale may be subject to certain conditions clearly specified in the description of the product, in particular the validity of the tickets.

TICKET PRICES

Ticket prices have been negotiated with our partners. The prices of these are in force on the day of purchase and displayed including VAT.

TICKET DELIVERY

The products purchased are delivered in the form of coupons and sent by email to the customer at the address provided at the time of purchase. This coupon is sent immediately.

IS MY ONLINE PAYMENT SECURE?

Tickets can be purchased online, via payment by credit card. Familin does not have your credit card number on its servers at any time. The following cards are accepted: Carte Bleue, Visa, Mastercard, American Express, 4 stars, Maestro, Aurore card.

CUSTOMER SERVICE

For any information or question, our customer service is available by contacting us by e-mail via our form.

RIGHTS OF WITHDRAWAL

In accordance with Article L121-20, paragraph 12 of the Consumer Code, the buyer may not exercise his right of withdrawal concerning goods transport services, car rental, catering or leisure activities (ticketing). These will therefore not be subject to any refund. In the event of an exceptional refund, an adjustment fee will be levied. For local authorities, upon receipt of the administrative certificate, it is definitively binding on the issuing authority and constitutes final consent. From then on, the transaction can no longer be cancelled.”

RIGHT OF ACCESS AND RECTIFICATION OF PERSONAL DATA

The collection and processing by Familin of the personal data transmitted to it on the www.familinparis.fr site has been the subject of the CNIL declaration n° 1923904 v 0. In accordance with article 34 of the Data Protection Act of 6 January 1978, you have the right to access, rectify, modify and delete data concerning you.

THE FAMILIN’PARIS COMPANY

Familin is the publisher of the www.familinparis.fr and www.familinbordeaux.fr websites and is registered with the Paris Trade and Companies Register under number 53846687100018.

CLAIMS AND DISPUTES

These general terms and conditions of sale are subject to French law. Any claim or dispute relating to a ticket purchase must be submitted to Familin within 72 working hours of the purchase on the website www.familinparis.fr by e-mail via the form available online. In the event of persistent disagreement, the only competent court is that of the Commercial Court of Paris.


🎄 OFFRE SPÉCIAL NOËL 🎄
VENTE FLASH BATEAUX-MOUCHES

le billet adulte à 13€ au lieu de 17€
le billet enfant à 6,50€ au lieu de 8€